Privacy Notice

Last updated: September 2026

Cachuela Realty & Appraisal Services (“we”, “us”) respects your privacy. This notice explains how we handle personal data collected through this website and in the course of our brokerage and valuation services, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission.

What we collect

Contact details you provide through our inquiry forms, email, live chat or Facebook: name, email address, mobile number and your message.
Property and transaction information you share with us, such as titles, tax declarations, budgets, requirements and documents needed for a valuation or sale.
AI concierge questions. Questions typed into the AI Property Concierge are processed to generate an answer from our listings. Please do not enter sensitive personal information there.
Technical data such as your browser type and pages visited, collected by our hosting and security providers to operate and protect the website.

How we use it

To respond to inquiries, schedule consultations and viewings, and provide the services you request.
To prepare appraisal reports and verify property documents.
To match your requirements with suitable properties, including off-market opportunities.
To comply with legal and regulatory obligations, including those under RA 9646 and tax laws.
To keep the website secure and working properly.

We process personal data on the basis of your consent, the performance of a contract with you, our legal obligations, or our legitimate interest in operating the business, as allowed by the Data Privacy Act.

We do not sell personal data. We share it only as needed with:

Counterparties in your transaction, such as a buyer, seller or bank, to the extent needed to complete it.
Government offices such as the Registry of Deeds, BIR and local assessor, to verify records or where a valuation requires it.
Service providers that host our website, forms, customer records and AI concierge, under appropriate safeguards.
Authorities when required by law or lawful order.

Retention & security

We keep personal data only as long as needed for the purposes above or as required by law, then dispose of it securely. We apply organizational, physical and technical measures to protect it, including encrypted connections to this website and restricted access to client records.

This website stores small preferences in your browser, such as your preferred listing view and your Client Portal session. These stay on your device and are not used for advertising.

Your rights

Under the Data Privacy Act you have the right to be informed, to access, to object, to erasure or blocking, to rectification, to data portability, to damages, and to file a complaint with the National Privacy Commission. To exercise any of these rights, contact us using the details below.

Contact

For privacy questions or requests, email info@cachuelarealty.com or use the inquiry form. We will respond within a reasonable time.